JOB DESCRIPTION
- Highly connecting with Sales team to qualify and deeply understanding customers.
- Deeply understanding company’s product portfolio.
- Ensuring that processing requirements meet agreed customer service standards, monitoring the shipments and ensure they are being processed correctly.
- Closely connecting with other departments as required to develop positive working relationships to deliver smooth sales process and high win ratio.
- Well-managing Salesforce systems to enhance sales process and ensure input information correctly.
- Be accountable for one-point-contact and ensure information flow smoothly to all of departments.
- Supporting Sales team to create quotation on time and input selling rates on Salesforce system.
- Reporting to higher level as regular basis.
- Escalation of issues to management to ensure that a customer is giving the attention required to meet timeline expectations.
- Any other reasonable duties as requested by higher level.
REQUIREMENT
*** Knowledge, Experience & Skills:
▪ Analytic and communication skills.
▪ Customer oriented.
▪ Able to work under the pressure where needed.
▪ Good time management techniques.
▪ Computer Literacy (MS Office).
▪ Be able to read, write and speak English.
▪ Ability to read, analyze and interpret highly complex regulations and procedures, and respond to common inquiries or complaints.
▪ Ability to solve critical issues in a fast-paced environment with time-sensitive deadlines.
▪ Strong interpersonal skills including diplomacy and patience.
▪ Demonstrated skills in organization group process, problem identification and resolution.
▪ Strong organizational and time management skills with ability to manage multiple projects and set priorities.
*** Education & Qualifications: Bachelor Degree or College Degree
*** Experience:
▪ Minimum 1 years’ experience in Pricing or Customer Service or Documentation within freight forwarding. Experience in a progressively responsible project manager or similar roles in pricing, transportation logistics or supply chain management preferred.
*** Benefits:
▪ Attractive salary based on competency.
▪ Yearly appraisal as company’s process.
▪ Salary and bonus policy: Birthdays, major holidays of the year, 13th month salary (depending on business situation) according to company regulations.
▪ Committed insurance as labor law.
PHAN THI KIM DUNG | HRM
Phone: 028 3620 8927
Email: hr@gulfshipping.com.vn
Add: No.99, 37 Street, Van Phuc Urban Area, Hiep Binh Phuoc Ward, Thu Duc City, Ho Chi Minh City, Viet Nam.
